Feedback
Feedback in DeepAgent helps businesses gather insights from user interactions, assess chatbot performance, and improve customer satisfaction.
Key Details Captured
The Feedback Feature collects the following information:
Name: The user providing the feedback.
Feedback: User's written comments or suggestions.
Rating: The rating provided by the user (e.g., Excellent, Good, Neutral, Poor, Very Bad).
Website: The specific website page the user was on while interacting with the chatbot.
View Chat: A link to view the conversation associated with the feedback for further analysis.
Manage Feedback
View Chat:
The View Chat link allows you to open the specific chat conversation related to the feedback for better understanding and context.
Download Feedback:
Feedback data can be downloaded for record-keeping, analysis, or reporting purposes.
How It Works
Users provide feedback after chatbot interactions through a feedback form.
The collected data, including ratings and comments, is displayed in the platform.
Businesses can:
Review user-provided details and ratings.
Analyze conversation context using the View Chat link.
Download the feedback for reporting or further action.
Last updated